Cambium cnPilot - Radios Stuck Displaying "INIT"

Purpose

The purpose of this guide is to help overcome the issue whereby either the 2.4GHz or 5GHz Radio is stuck displaying INIT with no logs identifying the cause as to why.

This could be caused by problems with access points not being able to communicate with cnMaestro effectively if also using the feature "cnMaestro Managed Roaming"

There are two methods to achieve this either via CLI or via cnMaestro GUI

Pre-Requisites:

• SSH Access must be available to the device
• Must have access to cnMaestro

Resolving the Issue via CLI

Step One

First you must SSH to the device and login with your admin credentials

Step Two

Identify which Radio you need to disable cnMaestro Managed Roaming by running the command

• show wireless radios

In this example we will disable the feature on the 5GHz radio

• wireless radio 2
• ignore-nav
• shutdown
• apply
• no shutdown
• apply
• exit
• show wireless radios

We apply the command "show wireless radios" at the end to ensure the radio is now online and not displaying INIT

Resolving the Issue via cnMaestro

Log into cnMaestro and modify each SSID which has the feature "cnMaestro Managed Roaming" enabled.

Under the "Basic Settings" of each SSID ensure the feature "cnMaestro Managed Roaming" is not selected, once you have done this apply the configuration and make sure the access points update, please note if the access points are struggling with connectivity the above CLI option may be best.